Versand
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped.
Shipping Time
Estimated delivery times are:
- 5–14 business days (depending on destination)
Please note that delivery times are estimates and may vary due to customs delays or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and order size. Any applicable customs duties or import taxes are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can track your shipment.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier, customs, or events outside of our control. If your package is significantly delayed, please contact us and we will assist you.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: info@lorae.de